FAQs

How will my hamper be packed?
You can see this in the product description.

Can I make changes to a hamper?
We ty noto make changes to our our range o hampers that's wty we have MAKE YoUR OWNHAMPER This isa great way foryourto take contol and create yourown githamper with an extensive range of products.

Do you have Vegan or Gluten Free Hampers?
We certainly do! We have a variety of Vegan Friendly and Gluten Free available. And they are just as good as allour hampers.

I have a nut allergy. Do your hampers contain nuts?
The short answeris YES We have hampers that contain nuts, products that contain nuts and ve also advise that most chocclates maycontain. or are processed on equipmentthat may contain traces of nuts.

I have a discount code, but it isn't working. What should I do?
Give us a call live chat or email and we'lltry and sort it out for you.

When should I place my order?
fyou would ke yourgifto arive the folowing business day, make sure you place your order before 4pmAEST othervise. you can pick a date for your orderto be delveredNote however thatall delivery dates are estimates only We canot controleverything,though we do try to get your order to your receiver on the date you requestWe also offer same Day Deliveries for timited Metro Melboume areas Orders needto be placed before 12pm AEST and a fee of S1ggs aplies Callus to find outifyoute n thesame day area
For more information, take a look at our Shipping & Delivery page

Can I change my mind after placing my order?
It's not aways possible aswe process your orders quite quickiy and once its procesed.its notto easyto make changes Where ve can, we villdo our besto accommodateyou, however please bare in mind that we will need to be notified of any changes as soon as possible.
Please note that during peak giting periodsuch as Mothers Day. Christmas and Valentine's Day once your ait has been boxed and booked in vith our Courer for pick up. weare not able to intercept your parcel for changes.

What if the incorrect address is given for delivery?
It is your duty to ensure that the complete and acurate stret addressis provided for delivery including any company names, tover numbers, and hospital wards
Ifyour hamperisent to the wrong address because you provided inaccurate or incompleteinfomation, you wilbe charged an extra delivery fe to redirect the git whichcould trigger a delay n delvery N one ants that,so double-check everthing before putng you order Our hands are bound once things are shipped so pleasemeke surethese corrections are sent to us as soon as possible.
For more information, see our Shipping information

What time will my gift be delivered?
We cant speciy a time thal your delivery wilbe delvered as we use third party courers Delveres to business adress wil be made before spm and residentia adressesbefore 7pm

What if no one's home to receive the gift?
While we do recommend someone be home to receive the gift, we also know it isn't always possible.f no one is home, the courer wilLether leave the parcelina sate place orif theyfeelt int safe to do so. they wil bring the parcel to a drop-offlocation, lke yourlocal PostOffice for collection. This is standard practice.

Do you ship overseas?
No, sorry. We don't ship internationally.

I'm overseas, can I send a gift to someone in Australia?
Absolutely. You can order a gift from anywhere in the world and have it delivered to someone special anywhere in Australia.

What if my gift is damaged when it's delivered?
Now thatis a shamelWhile we can guarantee thatyour git leaves our warehouse in its bestcondtion,unfortunately there are occasional damages during transit f thishappens, we ask that you send us a photo of how your gift was received so we can launch an investigation with our freight providerWe'll review your order and come up with a suitable plan for your damaged gift.

What if items are missing from my hamper?
Please take a photo of what you received and send it to us to investigate.
We do occasionally need to send some Make Your Own Hampers in multiple boxes due to the quantity of products you've gifted.

What is the refund policy?
Itis youresponsiblity to nfom us fa hamperhas not been delvered. been delivered damaged or of temsmissing When notfed ve vilLaunch and nvestigation straightaway to find out the reason for your defunct gift.
We do not issue refunds for early or late deliveries As we state clearly on our site, all delivery dates are estimates onlyFor more information, please review our Returns & Refunds policy.

How can I contact you?
You can callus on 13oo 459 56g, Live Chat, Email customerserviceahampersgalore comau or DM us via our Social pages.